Delivery of Your Order
When goods are in our warehouse and are in stock we deliver within 3-5 working days of your order being approved. If delivery is likely to take longer we will give you an expected delivery date. If, for example, an item is unavailable we will email you with an alternative.
Delivery on all embroidered and print items will be order specific and once all artwork has been approved we will email you an expected delivery date. We use DPD for tracked deliveries and a-field transport with our own "Black Cat" trailer for our larger orders, both compaines will email you with a hour's window when your order has been despatched.
Returning Goods to Us
Goods can only be returned by prior arrangement. You have 7 working days from the receipt of your order in which to return any item to us. In all cases the items returned must be in their original condition, which includes any packaging and any faulty items must be reported to us immediately.
Once we have received your returned goods and checked them, we will refund your money in full using the same method by which you paid. Please note that it may take 2-3 working days for the refund to show in your account.
If, for any reason, you wish to cancel your order you have the right to cancel any order you have placed (other than in respect of goods made to your own specification and clearly personalised). Where the goods have been delivered to you, you may cancel them up to 7 working days starting from the day after the goods were received, in line with the Consumer Protection (Distance Selling) Regulations 2000. This is only acceptable if the goods have not been used in any way and will be inspected by our team before any refunds are given.
All goods are your responsibility until they reach our warehouse so please ensure you package your returns to prevent any damage.
You can either email or telephone the Black Cat team on 0800 222 9922 / 01422 370002 or email firstname.lastname@example.org